Ivy Casino Platform Terms of Use

Operator and licence

The platform is operated by Betable Limited, which is licensed and regulated by the Gambling Commission (Licence No. 23328). The services are available to customers located within the United Kingdom; therefore, the Ivy Casino team is not responsible for account blocks or the cancellation of winnings for players who are outside of the applicable jurisdiction.

Account registration

To use the services of Ivy Casino, users must create an account through the registration process. By completing the registration form, the user confirms that:

• The user is 18 years of age or older;
• All actions on the account are performed solely by the user and not on behalf of third parties;
• All information provided by the player is accurate;
• The customer holds a valid bank account or card issued in their name for transactions;
• The player is not listed in any self-exclusion register, such as GAMSTOP;
• The user has not previously been banned on other Betable platforms due to violations.

Account Security

During registration, a login and password are created and must be kept in a secure place. Ivy Casino is not responsible for the security of player data. In case of suspected unauthorised access, technical support must be informed to avoid negative consequences. If the user accesses the platform on a shared computer, especially one used by minors, login details should not be saved.

Confirmation of identity

To verify the player’s identity, place of residence, and age, the platform is required to carry out a verification procedure. Verification may be conducted in the following ways:

• Automatically during client registration via agencies;
• Manually, if automatic verification is not possible, the company has the right to request documents confirming identity (passport, driving licence, bank statement, etc.).

Until the verification procedure is completed, it is not possible to fund the account. The team may also request additional documents, including the source of the player’s funds. Failure to provide the requested documents may result in the suspension of the account.

It should be noted that if there is a change in address, name, payment details, or other player information, these must be updated in the “My Account” section or by contacting technical support. Incorrect data may lead to consequences such as the rejection of transactions or the verification process as a whole.

Combating money laundering

Ivy Casino takes all necessary measures to combat financial crime. The platform’s team has the right to:

• Request documents verifying the user’s identity and source of funds;
• Suspend transactions until the verification is complete;
• Report suspicious activity to the appropriate authorities.

It is strictly prohibited to use funds obtained through criminal means, such as those from a stolen credit card.

Deposit and withdrawal of funds

The minimum deposit available on the platform is £10. The minimum withdrawal amount depends on the limits of the payment method selected by the user. Funds held in the account balance do not accrue interest. To confirm a withdrawal, the same payment method used for the deposit must be used.

Ivy Casino reserves the right to change the withdrawal method if necessary.

Prohibited activities

The following activities are prohibited on the platform and constitute a breach of the company’s terms of service. These include:

• Accessing the platform from restricted regions, for example, by using a VPN or proxy to hide the user’s location;
• Engaging in fraudulent activity by using special software, bots, programs, or other external means to gain an unfair advantage in gameplay;
• Attempts to hack, gain unauthorised access to, or exploit vulnerabilities of the platform.

Using Ivy Casino bonuses

Ivy Casino regularly offers promotions to users in the United Kingdom, which include free spins, bonus money, and other benefits. All bonuses provided to players are subject to both general and individual terms and conditions. Failure to comply with these terms will result in the forfeiture of both the bonus and any associated winnings. The company reserves the right to cancel any promotion at any time without prior notice to players.

If a user violates the rules, Ivy Casino has the right to void the bonus. Such violations include the following actions:

• Creating multiple accounts to benefit from the platform’s bonus offers;
• Using bots or other special software to gain an advantage;
• Disrupting gameplay or interfering with the operation of the platform;
• Any type of manipulation aimed at meeting wagering requirements.

Technical problems

There are instances where gameplay may be interrupted due to technical issues, such as an internet failure or a user’s mobile device running out of battery. In such cases, the following measures will be taken:

• If the bet was not accepted by the platform, it will be cancelled and the funds will automatically be returned to the account balance;
• If the bet was placed but gameplay was still ongoing, upon the next login, the user may see the result of the completed session or be able to resume the game from the last saved point. If continuation is not possible, the bet will be cancelled and the funds returned;
• In multiplayer games, the outcome is determined by the game rules. If such rules are absent, the bet may be cancelled.

Service-Side Errors

The Ivy Casino team takes all necessary steps to avoid technical issues, though rare cases may still occur. In the event of errors, the following actions may be taken:

• All affected bets and gameplay actions related to technical problems on the platform will be considered void;
• Only reasonable measures will be taken to resolve the technical issue and restore fairness.

Any funds that were mistakenly credited to a player’s account are subject to return. If the funds have already been used for betting or withdrawn from the account, the company has the right to reclaim them or cancel winnings to carry out the return process.

Links to external resources

The website may contain links to third-party resources. The company does not control the content of these resources and bears no responsibility for any losses that players may incur from their use.

Copyright

All materials available on the official Ivy Casino website are protected by copyright. You may print or save materials for personal use only. It is prohibited to modify, copy, or use any content from the platform for commercial purposes without prior agreement with the company. Using images, videos, or audio separately from the accompanying text is also forbidden. Such actions may lead to the immediate termination of access to the service.

Ivy Casino Liability

Nothing in these Terms and Conditions shall limit liability for death or personal injury caused by Ivy Casino, or for fraudulent misrepresentation or any other activity that cannot be limited or excluded under applicable UK law.

The company accepts no responsibility for any loss or damage arising from a DDOS attack or malicious software that may harm a player’s equipment as a result of using the services or downloading materials from the platform.

For more information about users’ consumer rights, please contact your local consumer protection authority, Citizens Advice Bureau, or a similar organisation.

Complaints and disputes

If a complaint arises, the user may contact Ivy Casino’s technical support staff. The team will respond within three working days, provided no additional checks are required. If the user is not satisfied with the response, they have the right to request escalation to a manager. A reply will then be provided within ten working days.

Complaints under the jurisdiction of the UK Gambling Commission may be referred to IBAS within 12 months from the last submission of the complaint. All disputes between the platform and the player are subject to the jurisdiction of the courts and governed by the laws of England and Wales.

Rights of third parties

Any person who does not hold an account on the platform is not considered a party to these Terms and has no right to enforce any of their provisions. Such actions are governed by the Contracts (Rights of Third Parties) Act 1999.

Transfer of rights and obligations

The client is not permitted to transfer or delegate their rights and obligations under these Terms and Conditions of Ivy Casino to any third party. The platform reserves the right to transfer its rights and obligations at any time to any company, including subsidiaries and parent companies, as well as to third parties in the event of a transfer of part or all of the business and assets.

Severability of Ivy Casino UK terms and conditions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority in the United Kingdom, the remaining provisions shall continue in full force and effect.

If an invalid provision can be modified, for example by partial deletion, to make it valid and enforceable, it shall be applied only in its amended form to reflect the original commercial intent of the parties.

Force majeure

The company shall not be held liable for failure or delay in fulfilling its obligations under these Terms and Conditions due to force majeure circumstances. Such circumstances include the following:

• Failures in telecommunications networks;
• Power outages;
• Malfunctions of third-party equipment;
• Natural disasters such as fire, floods, and explosions;
• Terrorist acts, riots, labour disputes, strikes, and others.

During the force majeure event, Ivy Casino has the right to partially or fully suspend services. Reasonable measures will be taken to resolve the situation or seek alternative means to fulfil obligations.